the latest firmware for this card is currently AOS 3.6.1 and APP 3.5.8 (sumx, sy, sy3p ->depending on your UPS type). there will be an update coming out in late november early september that will be available on apc.com in the software/firmware download section.
Here is the copy of the K-base ID: 768 which addresses your question.You need to determine which device you have the Web SNMP/Network Management Card installed in. For example, if you have the Network Management Card installed in a UPS, you need to determine which UPS you have. APC offers different UPS families. These families are as follows: Smart UPS/Matrix Symmetra (Symmetra, Symmetra Rackmount, Symmetra LX) Symmetra 3 phase (Symmetra PX) Symmetra PX2 (Odin) Select the correct UPS or device type. Next, go to the Network Management Card section on the software downloads page. A link to the software downloads page is below: For example;If you have a Smart UPS 750 (SUA750), then you will choose: Network Management Card v3.x.x firmware executable for Smart UPS and Matrix w/AP9617/8/9 installed Network Management Cards with the SKU of AP9617, AP9618, or AP9619 use firmware 3.x.The correct firmware for each platform must be used and they are not interchangeable. Click on the download link on the left hand side of the page. Proceed through the menus and download the firmware executable. Once you have the firmware downloaded, then you can proceed with the upgrade. Click here to view the K-base doc and instructions for upgrading the NMC firmware.If you are still not able to find the correct firmware version, then please let us know the UPS model number in which you have installed the AP9619.
ap9619 firmware download
1.) It depends on the UPS/device it goes in. Let's assume Smart-UPS - it would be AOS 3.7.3/sumx application v3.7.2. Look for part number SFSUMX372 on the firmware download page. AP9617/18/19 would always use the same firmware. I can't think of a time that they wouldn't when used in a UPS.
3.) What version do you have on there now? There are no known issues beyond if you are on firmware v1.X, and want to go to the latest, you need to put AOS 2.0.2 on, then continue with the newest AOS and application. Other than that, sometimes the wizard utility may fail if your NMC takes too long to boot up and continue loading the second file or if you have a really slow network connection. I'd personally recommend you only do groups of 5-10 cards at a time to keep an eye on things if you won't have physical access. Some of the network issues may be unpredictable so if you won't have physical access, small groups would be good. Most of the time, you can still get to the device remotely and would just have to re-run the wizard or manually FTP the upgrade which can be done remotely still.
This was originally posted on APC forums on 6/23/2015Hello,\nWe would like to bring all of our GEN1 NICs up to date on firmware and have a few questions:\n\nWhat is the most recent version? Also, are the cards AP9619, AP9618, AP9617 all compatible with the same firmware versions?\nIs there a utility that can be used to push the firmware to a large number of devices, similar to the GEN2 utility used to upgrae to AP9631 cards to v6.2.0?\nAre there any known issues when upgrading the firmware on GEN1 cards? We will be upgrading remotely and would not have physical access to a card if it failed. \n\n\nThanks!\nRyan","isUseLiaRichMedia":false,"autoTitleLink":" _4.inlinemessagereplyeditor.form.messageeditor.tinymceeditor:getautotitle?t:ac=board-id/datacenter-forum/thread-id/43024","isGteEditorV2":true,"linkTooltipTexts":"bareURL":"Bare URL","unlink":"Unlink","openLink":"Open link","autoTitle":"Auto-title","elementSelector":"#tinyMceEditor","preLoadedAddOnAssetUrls":["/html/js/lib/tinymce/4.7.13/themes/modern/theme.js","/html/js/lib/tinymce/4.7.13/plugins/lists/plugin.js","/html/js/lib/tinymce/4.7.13/plugins/compat3x/plugin.js","/html/js/lib/tinymce/4.7.13/plugins/image/plugin.js","/html/js/lib/tinymce/4.7.13/plugins/link/plugin.js","/html/js/lib/tinymce/4.7.13/plugins/textcolor/plugin.js","/html/js/lib/tinymce/4.7.13/plugins/table/plugin.js","/html/js/lib/tinymce/4.7.13/plugins/tabfocus/plugin.js","/html/js/lib/tinymce/4.7.13/plugins/paste/plugin.js","/plugin/editors/tinymce/plugins/spoiler/plugin.js","/plugin/editors/tinymce/plugins/spoiler/langs/en.js","/plugin/editors/tinymce/plugins/insertcode/plugin.js","/plugin/editors/tinymce/plugins/insertcode/langs/en.js","/html/js/lib/tinymce/4.7.13/plugins/advlist/plugin.js","/html/js/lib/tinymce/4.7.13/plugins/autolink/plugin.js","/plugin/editors/tinymce/plugins/liarichmedia/plugin.js","/plugin/editors/tinymce/plugins/liarichmedia/langs/en.js","/plugin/editors/tinymce/plugins/liaexpandtoolbar/plugin.js","/plugin/editors/tinymce/plugins/liaexpandtoolbar/langs/en.js","/html/js/lib/tinymce/4.7.13/plugins/codesample/plugin.js","/plugin/editors/tinymce/plugins/liaquote/plugin.js","/plugin/editors/tinymce/plugins/liaquote/langs/en.js","/plugin/editors/tinymce/plugins/liamacros/plugin.js","/plugin/editors/tinymce/plugins/liamacros/langs/en.js","/plugin/editors/tinymce/plugins/liafullscreendone/plugin.js","/plugin/editors/tinymce/plugins/liafullscreendone/langs/en.js","/html/js/lib/tinymce/4.7.13/plugins/code/plugin.js","/plugin/editors/tinymce/plugins/toc/plugin.js","/plugin/editors/tinymce/plugins/toc/langs/en.js","/plugin/editors/tinymce/plugins/mentions/plugin.js","/plugin/editors/tinymce/plugins/mentions/langs/en.js","/html/js/lib/tinymce/4.7.13/plugins/noneditable/plugin.js","/plugin/editors/tinymce/plugins/emoticons/plugin.js","/plugin/editors/tinymce/plugins/emoticons/langs/en.js"],"isOoyalaVideoEnabled":false,"isInlineLinkEditingEnabled":true,"optionsParam":"messageMentionTemplate":"#title","spellcheckerUrl":"/spellchecker/lucene","useUserMentions":true,"toolbarSelector":".mce-toolbar-grp","useProductMentions":false,"mediaUploadOptions":"attachmentOverlayText":"Drop your files here","createVideoLink":" _4.inlinemessagereplyeditor.form.messageeditor.tinymceeditor:createvideo?t:ac=board-id/datacenter-forum/thread-id/43024","imageUploadSettings":"validImageExts":"*.jpg;*.JPG;*.jpeg;*.JPEG;*.gif;*.GIF;*.png;*.PNG;,*.bmp","maxFileBytes":512000,"maxImagesPerUpload":100,"editorOverlayText":"Drop your media files here","copyPasteSettings":"copyPasteEvent":"LITHIUM:liaCopyPasteImages","copyPasteBatchSize":3,"copyPasteCss":"lia-copypaste-placeholder","username":"Anonymous","videoImageTooltip":"\"Please wait while we upload and process your video. 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Also, are the cards AP9619, AP9618, AP9617 all compatible with the same firmware versions?\nIs there a utility that can be used to push the firmware to a large number of devices, similar to the GEN2 utility used to upgrae to AP9631 cards to v6.2.0?\nAre there any known issues when upgrading the firmware on GEN1 cards? 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